FREQUENTLY ASKED QUESTIONS

Please review the following points and policies before contacting us, as we have limited staff hours, at this time, which may result in a slower response time.  If you still have questions or concerns, please click the button below.

NO REFUNDS, CREDITS or EXCHANGES will be given for ANY reason other than an entirely canceled show (rescheduled shows are not considered canceled). Note: It is at the artist's discretion to reschedule their show and date; therefore, we have no control over this.

 Yes.  Your current tickets will be honored for the rescheduled show date (with the same seats.)

We will NOT be requiring patrons or staff to wear a face mask, nor will we be implementing any seating restrictions. There are several hand sanitizer stations. The restrooms and all counter surfaces are disinfected throughout the shows.  If you feel uncomfortable about attending, it is your choice, but the NO REFUND, EXCHANGES or CREDITS policy will remain in effect. We suggest that you wear a face mask if you feel uncomfortable but would still like to attend! 

Please contact us and we will be glad to resend the email confirmation or print them and have them ready for you at the Will Call booth the night of the show! Also, remember to check your spam folder!

We may have incorrect contact information in our system.  If you have had a change in your contact information, please contact us with your changes.  Click on the "Contact Us" button at the top of the page and send us an email with your info.

The ticket prices depend on the location of the seats.  VIP Gold are closest to the stage, then VIP, then House...etc. 

**PLEASE NOTE*** Tickets are not sold as packages; the ticket price does not include anything additional to your seat, unless otherwise stated.  Seating for the outdoor venue Maplewood Hills are slightly different; please refer to our website seating chart.

We have limited Handicapped seating available. Please call the box office reservation line at (336) 622-3844 and leave us a message, or click the Contact Us button above, to receive a return call to purchase Handicapped seats.

We do not have a Box Office location.  You may call our reservation line at 336-622-3844 and leave a message for a ticket agent to return your call. The agent can help you with the purchase and pickup/delivery of your tickets. Our business office is located at 6701 S NC Hwy 49, Burlington, NC 27215.  Open hours are Monday-Friday, 9am - 5pm.

PLEASE NOTE: Due to COVID-19, we have limited staffing hours...Return call back times may be slower than normal.  If you will be visiting our business office, please make an appointment by calling (336) 524-6822, or by clicking the Contact Us button above.

We have a small concessions area in the theater lobby.  We serve candy, popcorn, sodas, coffee, hot chocolate and water.  We do not serve alcohol.  NO OUTSIDE FOOD OR BEVERAGES PERMITTED. We have several delicious local restaurants and some serve alcohol.  Send us an email by clicking the Contact Us button above, and we will be glad to send you a list of local restaurants and bars.

Some of our shows will be moved to our outdoor venue, Maplewood Hills Event Center (MHEC) located at 6701 S. NC Hwy 49, Burlington, NC 27215.  This beautiful, 52 acre venue is approx 12 minutes from The Liberty Showcase Theater on Hwy 49.  The venue will be able to seat approximately 3500 patrons.  Seating will be similar to the theater with Gold VIP (no tables), VIP and House seats.  Chairs will be provided for the VIP Gold section; however, you may bring your own chair if you like.  For VIP, House and General Admission...you MUST bring your own chair.  We will have a limited amount of chairs available for purchase.   There will be Handicapped accessible seating, parking, and assistance.  Restrooms and hand washing stations will also be convenient for our patrons.

Seating tiers are: Gold VIP, VIP,  House and General Admission. Gold VIP seats are reserved and a chair will be provided (reserved seats).  VIP (reserved spaces) and House (reserved spaces) will have marked spaces for you to put your own chair.  General Admission (open spaces) will be completely open for first come, first serve; bring your own chair.  We will be offering a limited amount of chairs for sale if needed.  

No OUTSIDE food or beverages will be allowed!  We WILL be offering alcoholic and non alcoholic beverages for some shows.  A separate seating area will be designated where alcohol is permitted.

Yes, the venue will have a concession stand and a food truck will provide several different menu items.  NO outside food or beverages will be allowed.   
If you have a medical condition and need special beverage privileges, please contact our office. 

We will be  happy to help you to your seats.  Just give us a call at the office and our staff will setup an arrival time to meet you  and help you to your seats.

Yes!  Camping spots are available at $10 per spot per night.  There are no water or electricity hookups; however, we do have clean shower houses.  You MUST have purchased a show ticket for each person in your party to enter the venue and camping area. Please call our office for more details.  NO ANIMALS ARE ALLOWED IN OR AROUND THE STAGE OR SEATING AREAS!

Yes, with a signed waiver release on file in our office.  Golf carts will not be permitted in or around the stage or seating areas.

All outdoor shows will be held rain or shine,